Frequently Asked Questions
We have put together a selection of answers to common questions we receive about our service.
If you have any other questions about our service, our edForms, or how we integrate them into your website, visit our contact page and fill out the enquiry form..
When the data is submitted via our edForms it is then safely encrypted onto our servers using unique encryption keys for your website.
This depends on how you want to organise your submitted forms. Some clients will have multiple forms, others will have one form with multiple options.
You will have access to a custom secure portal to access any sumitted entries that have been made via your edForms.
No, edForms are hosted on our ISO27001 UK based secure server. We handle all aspects of the SSL certificate and hosting for the edForms.
We build a small custom site for each client which matches the branding and design of your main practice website. In some cases, depending on how your website has been built, we provide a simplified version with your logo and colour scheme. We will explain the options available to you once we have looked at your existing site.
When your edForms are ready to go live, links will need to be added to your website to point users to them. If you have a content managed website, such as WordPress, we can do this for you, or we can provide the details you need and these can be passed on to your web developers.
When a edForm is submitted, you will receive a notification from us to say a form entry has been submitted. You will then receive a link to login to your edForms portal to retrieve the entry details. We can also generate email confirmations to the person completing the form.
We cannot email full details of a referral/form for security reasons but at the point an entry has been made, the person completing the form has an opportunity to download a PDF copy of their entry for their own reference.
Yes, the person completing the form can upload attachments as part of their entry. These are then made available to you to download when you login to the portal.
Once you have logged in to your secure edForms portal, you’ll have an opportunity to download a PDF copy of the submission which you can then upload to your patient management system.
The data that we encrypt and store is saved on our servers for 28 days for you to access. After this time, the data is permanently deleted for security reasons.
Any data sent from this page are securely encrypted. The encrypted data are stored in an ISO27001 certified UK data centre.